Melovibes Privacy Policy

 Privacy Policy Last Updated: October 2026

Welcome to Melovibes Skincare ("we", "our", "us"). We operate the website melovibes.co.uk (the "Site"). We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us via email, or use our manual ordering services.

1. Information We CollectWe may collect and process the following categories of personal data:

• Identity and Contact Data: If you contact us via email or use our "Contact Us / Place Order" form, you may provide us with your name, email address, postal address (for delivery), and telephone number.
• Transaction Data: Details about orders you place through our manual ordering process, including products requested and delivery details. Please note: We do not directly collect or store financial or credit card information on this Site.
• Technical and Usage Data: Information about how you use our Site, your IP address, browser type, operating system, and browsing behaviour collected via analytical cookies.

2. Third-Party Links & Marketplaces Our Site features links to external marketplaces, including our official eBay and Amazon shops.

• When you click these links to buy our products, you leave our Site.
• We do not control these third-party platforms. They are governed by their own respective privacy policies.
• We recommend reviewing the privacy policies of eBay and Amazon before completing any transactions.

3. How We Use Your Information We use the information we collect to:

• Fulfill and manage manual product orders, deliveries, and customer service inquiries.
• Improve, optimize, and maintain our Site using aggregate analytics.
• Ensure compliance with UK legal, health, and cosmetic regulations.

4. Legal Basis for Processing Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Performance of a Contract: To process and deliver manual orders you place with us.
• Legitimate Interests: To respond to your customer inquiries, manage our business operations, and optimize website performance through analytics.
• Consent: Where you explicitly agree to the use of optional cookies on our Site.

5. Cookies and Tracking Technologies We use cookies to analyze web traffic and optimize your user experience.

• Essential Cookies: Necessary for the fundamental operation of the Site.
• Analytical/Performance Cookies: These cookies allow us to collect aggregated, anonymous data about how visitors interact with the Site.

You can choose to accept or decline cookies through our cookie banner or by adjusting your browser settings.6. Data Sharing and Disclosure We do not sell, rent, or trade your personal data to third parties. We only share data with trusted service providers necessary to run our business, such as:

• Delivery & Postal Services: UK courier or postal services to ship manual orders to your address.
• Analytics Providers: Services like Google Analytics to help us understand web traffic.

7. Data Security and Retention We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or regulatory reporting requirements.

8. Your Legal Rights Under UK data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data under certain conditions.
• Right to Restrict or Object: Object to or restrict the processing of your data.
• Right to Withdraw Consent: Withdraw your consent for cookie tracking at any time.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled. 

9. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at:Melovibes Skincare
Website: melovibes.co.uk
Email: sales@melovibes.co.uk